RETURN POLICY
Return for refund within: 30 days
Return for replacement within: 30 days

Standard Return Policy Overview You may return merchandise purchased from Sophia Fiori Diamonds for a refund or a replacement, provided that the following procedures and requirements are followed. All returns require a return merchandise authorization (RMA) number. An RMA number must be issued within 30 calendar days after the date of purchase. An RMA number is valid for 14 calendar days after it is issued.

Refunds A processing fee of 15% will apply to the value of merchandise returned for a refund. Refunds are applied to the payment method used at the time of purchase 7-10 days after receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping cost. On items with free shipping returned for a refund, the original shipping cost that we paid the shipping courier will be deducted from your refund.

Exchanges Within 30 days of the date of purchase you may exchange a product for an alternate item for equal or greater value with no restocking fee. If you wish to exchange a product for a lesser item, a processing fee of 15% may be applied to the difference.

Defective Merchandise Merchandise that is discovered to be defective upon receipt will be replaced. You may also return defective merchandise for a refund; however, a 15% processing fee will apply. The processing fee will only apply if you choose to return the merchandise for a refund. No fee will be assessed if we are permitted to resolve the issue by replacing or repairing your defective merchandise.

Damaged Merchandise All packages are inspected for damage prior to leaving our warehouse. If your merchandise is damaged during shipment by the shipping courier, please contact us immediately as we must be informed within 5 calendar days from the date of receipt for all damage/shipping related claims. Damaged merchandise can be replaced with the same jewelry item only. You may also return damaged merchandise for a refund; however, a 15% processing fee will apply. The processing fee will only apply if you choose to return the merchandise for a refund. No fee will be assessed if we are permitted to resolve the issue by replacing or repairing your damaged merchandise.

Return Shipping Return shipping cost (the cost to send merchandise back to us) is comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse for return shipping cost. If an item you received is defective, we will replace the item with a new one; however, we do not cover or reimburse the shipping cost for returning defective merchandise back to us. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.

Replacement Terms We will send a product replacement for an authorized return following the completion of receiving and inspection at our facility. The replacement will ship within four business days following our receipt of your return if the item is a stock item. If the item is a special order a replacement will take 4-6 weeks (excluding weekends and national holidays). We do not send advance replacements or replacements before we receive and inspect the returned merchandise. To receive a replacement quicker, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.

Returning Items Please email your request for an RMA to service@sophiafiori.com you will be required to complete our product return form which will also provide helpful instructions for your return. Should you need to contact the us you may call 1-888.99.FIORI (1-888.993.4674), Monday- Friday, 9:00AM-5PM Pacific Time).

All returned merchandise must be in original condition, and must include the original factory box intact and factory packaging without markings, and certificates and paperwork. The RMA number or any other inscriptions must not be written or printed on the product box or packaging. To locate the nearest shipping outlet, you may contact the following carriers:

Return Exceptions Remember, returned merchandise that is lost or damaged during transit is solely the shipper's responsibility (which is you when you return a product to us). It is important to save the tracking information and to properly insure all merchandise being returned to Sophia Fiori.

Although our return policy is flexible on most items, there are some exceptions, as written below:

  • Any product not purchased from an authorized Sophia Fiori dealer.
  • Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.
  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, certificates and all other items originally included with the product.
  • Any product that exhibits physical damage or abuse.

Custom orders are guaranteed against manufacturer defects like non-custom orders. However, returned custom orders, specially resized or engraved jewelry may either not be accepted or may be subject to a higher processing fee, up to 35%, and will be handled on a case by case basis.

Products that are not eligible for return for any of the above reason(s) will be sent back to you at your cost and expense.

© SOPHIA FIORI 2017 - ALL RIGHTS RESERVED
NEED SOME HELP ? CALL 1.888.99.FIORI
© 2017 SOPHIA FIORI